Mobile Service Roadside Router
Decatur, GA Decatur, GA Full-time Full-time Estimated:
$42.
7K - $54.
1K a year Estimated:
$42.
7K - $54.
1K a year What to Expect Tesla is looking for a Mobile Service Roadside Router to work on one of the most progressive vehicle brands in the world.
Your goal would be to help increase roadside response and decrease tows to Service for items that can be addressed onsite, providing a one-touch Tesla experience.
We are looking for highly motivated individuals who excel in working with customers in potentially high stress environments and can work through urgent situations with precision and speed.
Our Mobile Service Advisor team is the heartbeat of our team's operation, ensuring that our fleet of technicians are strategically positioned and that their workload is efficiently lined up to create the best customer experience possible.
Strong communication is a must, as this team acts as the coordinate between the Roadside Support team and the Mobile Service team.
Experienced persons may have a background in emergency dispatching, roadside support, and/or high level customer service type roles.
Candidates must be able to thrive in a high energy team environment managing multiple events at once, responding with urgency.
You will work regularly with our Customer Support team, Roadside Assistance team and Mobile Service teams.
You will partner with them to carry out Tesla's mission of accelerating the world's transition to sustainable energy by ensuring our customers receive the best service possible in their most sensitive time in ownership, creating lifelong customers and advocates to our brand.
What You'll Do Responsible for roadside response across a multi-market, assigned geographic area Manage customer expectations around response times and services provided Provide highest level of verbal and written communication to the Mobile Tire and Roadside Support teams Coordinate service with Mobile Service Technicians in urgent and non-urgent situations when needed Work in a creative and pro-active manner to resolve customer flat tire events, and other roadside related concerns, using the resources at your disposal Partner with local Parts teams to understand inventory levels and locations Strategically stage and schedule the fleet ensuring they are placed in areas to efficiently respond to roadside requests and scheduled jobs continuously throughout the day Accurately manage job information and requests into dispatch operations system and CRM What You'll Bring High Customer Service acumen Strong familiarity of assigned geographic area Ability to work across multiple internal and external platforms to manage work (TCC, TSS, Ranger, SCA, TowBook, etc.
) Comfortable providing constructive, real time, feedback to internal teams (Customer Support) Comfortable with ambiguity Ability to multi-task effectively Provide highest level of verbal and written communication Sense of Urgency Attention to Detail Strategic Mindset Strong team player.
Estimated Salary: $20 to $28 per hour based on qualifications.
$42.
7K - $54.
1K a year Estimated:
$42.
7K - $54.
1K a year What to Expect Tesla is looking for a Mobile Service Roadside Router to work on one of the most progressive vehicle brands in the world.
Your goal would be to help increase roadside response and decrease tows to Service for items that can be addressed onsite, providing a one-touch Tesla experience.
We are looking for highly motivated individuals who excel in working with customers in potentially high stress environments and can work through urgent situations with precision and speed.
Our Mobile Service Advisor team is the heartbeat of our team's operation, ensuring that our fleet of technicians are strategically positioned and that their workload is efficiently lined up to create the best customer experience possible.
Strong communication is a must, as this team acts as the coordinate between the Roadside Support team and the Mobile Service team.
Experienced persons may have a background in emergency dispatching, roadside support, and/or high level customer service type roles.
Candidates must be able to thrive in a high energy team environment managing multiple events at once, responding with urgency.
You will work regularly with our Customer Support team, Roadside Assistance team and Mobile Service teams.
You will partner with them to carry out Tesla's mission of accelerating the world's transition to sustainable energy by ensuring our customers receive the best service possible in their most sensitive time in ownership, creating lifelong customers and advocates to our brand.
What You'll Do Responsible for roadside response across a multi-market, assigned geographic area Manage customer expectations around response times and services provided Provide highest level of verbal and written communication to the Mobile Tire and Roadside Support teams Coordinate service with Mobile Service Technicians in urgent and non-urgent situations when needed Work in a creative and pro-active manner to resolve customer flat tire events, and other roadside related concerns, using the resources at your disposal Partner with local Parts teams to understand inventory levels and locations Strategically stage and schedule the fleet ensuring they are placed in areas to efficiently respond to roadside requests and scheduled jobs continuously throughout the day Accurately manage job information and requests into dispatch operations system and CRM What You'll Bring High Customer Service acumen Strong familiarity of assigned geographic area Ability to work across multiple internal and external platforms to manage work (TCC, TSS, Ranger, SCA, TowBook, etc.
) Comfortable providing constructive, real time, feedback to internal teams (Customer Support) Comfortable with ambiguity Ability to multi-task effectively Provide highest level of verbal and written communication Sense of Urgency Attention to Detail Strategic Mindset Strong team player.
Estimated Salary: $20 to $28 per hour based on qualifications.
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