Business Analyst
HTC Global Services wants you.
Come build new things with us and advance your career.
At HTC Global you'll collaborate with experts.
You'll join successful teams contributing to our clients' success.
You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package.
Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Job Description:
HTC Global is seeking a Business Analyst that has strong Call Center Implementation experience.
They also need this person to have Call Center Knowledge Base experience.
They are implementing 311 services to the client's website and this person will be responsible for modifying their internal Knowledge Base to Public Facing.
Responsibilities:
Assist with the technical support of technology applications and processes to fulfill the business needs.
Creates accurate business requirements and specifications for project implementations and applications as required including working with department personnel to identify, analyze, and implement technology solutions.
Review business requirements and specifications and develop end-user training materials, i.
e.
Quick Guides, PowerPoints, Manuals.
Assist users in documenting new business processes and developing appropriate materials.
Education:
Bachelor's degree or equivalent practical experience.
Recommended Skills Business Processes Business Requirements Call Centers Knowledge Base Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
Come build new things with us and advance your career.
At HTC Global you'll collaborate with experts.
You'll join successful teams contributing to our clients' success.
You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
At HTC Global Services our consultants have access to a comprehensive benefits package.
Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Job Description:
HTC Global is seeking a Business Analyst that has strong Call Center Implementation experience.
They also need this person to have Call Center Knowledge Base experience.
They are implementing 311 services to the client's website and this person will be responsible for modifying their internal Knowledge Base to Public Facing.
Responsibilities:
Assist with the technical support of technology applications and processes to fulfill the business needs.
Creates accurate business requirements and specifications for project implementations and applications as required including working with department personnel to identify, analyze, and implement technology solutions.
Review business requirements and specifications and develop end-user training materials, i.
e.
Quick Guides, PowerPoints, Manuals.
Assist users in documenting new business processes and developing appropriate materials.
Education:
Bachelor's degree or equivalent practical experience.
Recommended Skills Business Processes Business Requirements Call Centers Knowledge Base Technical Support Estimated Salary: $20 to $28 per hour based on qualifications.
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